1 How to distinguish between individual sellers or stores?
If the store is in the merchandise details on the left, the seller information where the words show to buy these types of specialty goods, if there are problems when they are more willing to deal with the goods.
2 Can I cancel a transaction after winning the bid?
Due to the integrity of the problem, as well as the protection of the Japanese yahoo account rating, a successful standard items can not be canceled.
3 How do I know if the seller has set a bid floor price?
Japan YAHOO bid:
In the auction page ※「現在の価格」は最低落札価格に達していません。
If the seller has set the minimum bidder, if the tender time to the bid did not meet the minimum bid price set by the seller, the highest into the Zha who will show "na し" is no one bid! If the bid price exceeds the seller to set the lowest bidder, ※「現在の価格」は最低落札価格に達していません。 This line will disappear, the maximum entry Za who will show the highest bid of the bidding account!
4 How do I charge?
You can choose to add the "Highest Bid" amount to the "Quotation" item of the Customer Center Bid Order before the goods end.
※ You need a balance in your account to be able to use the fare increase function.
5 How much is the minimum price to bid more than once?
Bid range                              Minimum bid increment
0-999 yen                            10 yen

1000-4999 yen                     100 yen
5000-9999 yen                     250 yen
10,000-49999 yen                500 yen
50,000 yen and above           1,000 yen
6 on behalf of the inquiry store / seller problem
HOYOYO may ask the seller questions before ordering the member, but please also understand the following:
1. Please try not to ask the seller "how much lower the price? How much is willing to sell?" Or ask us to bargain. More than 99% of sellers in Japan do not accept the bargain, even if you ask, most will only get "please participate in the bidding," "Please enjoy the fun of bidding" like the response!
2. Avoid asking subjective questions, such as a few into a new? Good use? Because the seller's aesthetics and definitions may be different from you, and please select the "real photo" product bids to ensure that your interests.
7 Why did not the seller bid with the remittance or sent together?
1. If you bid the same day with the seller more than the number of competitive products, may occur with the seller of the tender bid for goods with different tender account number was successful, usually HOYOYO staff will try to communicate with the seller with the remittance sent together , But it is also possible that the seller requires individual remittances to be sent separately, and must be paid if the remittance or delivery is made separately.
2. The same day the seller with the subject of the tender goods, the seller may be sent to different stores or part of the goods shipped directly from the manufacturers there, resulting in the goods can not be sent to send the situation occurred.
8 What is an "immediate bid"
Bid Now: The system will now bid for you at the minimum price increment of the highest price of the current item. If the amount of the item is exceeded (but does not exceed your maximum bid amount) before the auction, the system will automatically help You bid at a price that is at least one of the highest price of your current item, and slowly bids over your maximum bid amount.
note
Bidding is required:
A. There is a direct purchase price for the item you are bidding on and you want to purchase it directly.
B. The bidding case has been completed within 60 minutes.
C. In the final 10 minutes to raise the tender bid.
9 If the winning bid price is lower than the set maximum bid amount, how many prepayments will be refunded to me?
Multiple prepayments will be credited back to your HOYOYO account, and you can check for refunds in "My Orders".
10 items are not marked, will I charge any fees?
If the goods are not marked, the system will be fully refunded without any fees, you can "My Order" for refund details.
11 Can you give up an already won or won bid?
As the integrity of the problem, as well as the protection of Japan yahoo account rating, items can not be canceled once the successful standard.
12 How long will you receive something after signing?
After the successful bidder, the seller will usually contact the HOYOYO within two days to pay and mail the method, the seller should be in 3 to 5 days will be mailed to the HOYOYO Japan overseas receipt. HOYOYO will send the goods directly to the hands of customers, so the general commodity from the date of the final date, about 3-40 working days [depending on the customer to choose the direct mail way. Some sellers non-professional sellers to reply to a longer time or send goods slower, the correct time to actual.
13 why some of the goods ordered relatively long arrival time?
Hello, as part of the shopping site ordering goods after the progress of the query is not easy to grasp, for example: special products, when goods can be sent out, etc., there is no clear response to the current state of goods and shipping to determine the date, resulting in the arrival time delay , It is recommended that you order in advance to understand the order before the establishment of the site to the shipping process.
14 What is the problem with bidding for pre-order or custom merchandise?
If you bid for the goods if the "pre-sale of goods", "custom merchandise", due to wait for delivery time may vary from 1 month to 3 months, or some must be paid for delivery, sometimes encountered Some sellers and sites may not be the original date of sale of goods scheduled for shipment, and waiting for delivery can not be canceled during the order, it is recommended that you bid in the order of such goods, first understand what may be the situation, Re-evaluate whether to buy!
15 competitive products need to select the specifications, model, color, size, quantity or processing, how to tell?
If you want to bid for the bidding goods to be selected or inform the seller specifications, models, colors, size, quantity or processing, please fill in the bid orders, "Remarks" marked after the seller has sent goods, You need to increase the replacement of the return shipping, and even some sellers do not agree with the replacement of the situation, please fill out a single to pay special attention.